Contact Us

6 SHA TSUI ROAD, TSUEN WAN, NEW TERRITORIES, HONG KONG
ROOM 1301, JADA GLOBAL CENTER
FROM MONDAY TO FRIDAY
10:00AM-1:00PM
2:00PM-6:00PM
+852 5423 3628
+852 5423 3628
香港新界荃灣沙咀道6號
嘉達環球中心1301室
星期一至五
10:00AM-1:00PM
2:00PM-6:00PM
+852 5423 3928
+852 5423 3928

FAQs

This might answer all or your questions…

What are the areas covered by the delivery?

We currently provide delivery services in Hong Kong Island, Kowloon and the New Territories, with the exception of designated areas. We are currently not delivering to the following areas: Islands District (except Ma Wan, Discovery Bay and Tung Chung), Airport, Expo Centre, Disneyland, and any controlled areas where trucks are prohibited.

What is the minimum spending required to enjoy free shipping?

Get free shipping with a purchase of HK$750 or over before using the promotion code! If your order is less than HK$750 before using the promotion code, an additional HK$35 shipping service fee will be charged. Please note that each order is limited to a single shipping location.

Can I change my shipping address?

At checkout, in addition to the default address, you can also fill in a new address on the “Billing Address” page.

Can I choose cash on delivery?

Sorry, OFF-ON does not accept cash payment yet.

Is there a minimum spending when using a promotional code?

Only one set of coupon codes can be entered per order. In addition, if the discount code contains a discount amount, the total order amount must be at least HK$1 or more of the discount amount. (If the coupon code includes HK$50 discount, the total order amount must be at least HK$51.) The different coupon codes have different terms of use. For details, please refer to the relevant promotion activities.

 

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